Question 1

What’s included in my monthly membership?

Accepted Answer

We offer four membership plans to suit different needs:

Trial Plan: 7-day free trial including weekly group sessions, fitness class workouts, fortnightly guided peer support pods, access to exclusive premium content, podcasts, and live webinars with licensed professionals.

Essential Plan: Weekly group sessions and fitness class workouts, fortnightly guided peer support pods, and access to select premium content.

Enhanced Plan: All Essential benefits plus additional premium content, podcasts, and live webinars with licensed professionals.

Premium Plan: Full access to all sessions, peer support pods, exclusive premium content, podcasts, and live webinars, offering the most comprehensive support for your wellbeing and fitness goals.

Each plan is tailored to different levels of engagement, so you can choose the membership that best fits your personal goals.

Question 2

Can I pause or cancel my membership anytime?

Accepted Answer

Yes! You can pause or cancel your subscription at any time, but you must request the pause or cancellation by contacting the membership team memberships@discussingmentalhealth.com . Pausing temporarily stops your membership while retaining your account, and cancellation ends your subscription without further payments.

Question 3

How do I choose a therapist?

Accepted Answer

Therapists are assigned based on your individual needs and goals. Each client is different, so we carefully match you with the professional best suited to support your specific requirements.

Question 4

Do I need any equipment to take part in the sessions?

Accepted Answer

No, the instructor will provide all the necessary equipment. You just need to bring any personal medical items (if applicable) and appropriate gym clothing.

Question 5

Do you screen your therapists and trainers?

Accepted Answer

Yes. All therapists and trainers are carefully screened before joining our team. This includes verifying professional qualifications, ensuring that all therapists are accredited by the British Association for Counselling and Psychotherapy (BACP) or the Health and Care Professions Council (HCPC), and that all personal trainers hold a minimum Level 3 qualification or higher. We also carry out Disclosure and Barring Service (DBS) checks to ensure they have no criminal record that would make them unsuitable to work with clients. In addition, we review their professional experience and references to make sure every team member meets our high standards for safety and quality of care.

Question 6

Is my information and session history kept confidential?

Accepted Answer

Yes. All your personal information, session history, and any other data you provide are kept strictly confidential. We handle your data in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your information. Only authorized staff have access to your data, and it is never shared without your consent, except where required by law.

Question 7

Do I need to pay extra for therapy or personal training?

Accepted Answer

No, personal training and therapy sessions are included in your membership plan, depending on the package you choose. Each membership tier (Essential, Enhanced, or Premium) includes access to a set number of sessions, peer support pods, and premium content. Any additional or specialized sessions outside your plan may incur extra charges, which will be clearly communicated in advance.

Question 8

What's included in the free trial?

Accepted Answer

Our 7-day free trial gives you full access to weekly group sessions and fitness class workouts, fortnightly guided peer support pods, exclusive premium content including podcasts, and live webinars with licensed professionals, so you can experience our subscription packages and see how our programs support your wellbeing before committing.

Question 9

What happens after my free trial ends?

Accepted Answer

At the end of your 7-day free trial, your plan will automatically renew at £69.99/month for the Essential Membership unless you cancel during the trial period. You’ll receive a reminder before the trial expires so you can decide whether to continue or upgrade to a different membership plan (Enhanced or Premium). If you cancel before the trial ends, you won’t be charged, and your access to sessions and content will stop.

Question 10

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade your membership at any time by contacting our membership team at memberships@discussingmentalhealth.com.Your membership will be updated either immediately or from your next billing cycle, depending on the plan.

Question 11

Is there a minimum commitment?

Accepted Answer

No, there is no minimum commitment. You can join any of our membership plans on a flexible monthly basis and cancel or switch plans at any time by contacting our membership team.

Question 12

How does the Corporate plan work?

Accepted Answer

Our corporate plan is designed for organizations that want to offer wellbeing and fitness support to their employees. Companies can purchase a set number of memberships or subscription packages, which their employees can use to access group sessions, fitness workouts, peer support pods, premium content, podcasts, and live webinars with licensed professionals. The plan can be tailored to the size of the organization and the specific needs of the employees. For more details or a tailored quote, companies can contact our membership team at memberships@discussingmentalhealth.com.

Question 13

Do I need to pay extra for therapy or personal training?

Accepted Answer

No, personal training and therapy sessions are included in your membership plan, depending on the package you choose. Each membership tier (Essential, Enhanced, or Premium) includes access to a set number of sessions, peer support pods, and premium content. Any additional or specialized sessions outside your plan may incur extra charges, which will be clearly communicated in advance.

FAQ's